Q:The server is not responding. What should I do?

A:1. Please verify your network connection.

2: Please try restart the game.

Q:How do I upgrade my VIP level?

A:You can use VIP points to upgrade your VIP level.

Q:How do I get VIP points?

A:You can get VIP points from purchasing Gems or in-game packs.

Q:Why does the number of troops shown on the Training Grounds different from my total troops?

A:Because the wounded troops are not shown on the Training Grounds. 

So you will see fewer troops on the Training Grounds if you still have wounded troops in the Hospital.

Q:Why is my Power on the ranking boards not up to date?

A:Please check later or restart the game. (This problem may be caused by latency, which can be solved by restarting the game)

Q:Why can't I heal my own units after using Qin Emperor's skill? Is it a bug?

A:The skill was designed this way. All units on the battlefield cannot be healed when Qin Emperor uses his skill. They are 'wounded'.

Q:Why didn't I receive an Immortal for reaching 500 Luck?

A:1. You must use a Philosopher Stone (not the Shards) to get a Elite Immortal or above.

2. If you already have an Immortal, you will receive Immortal Fragments instead.

Q:Where can I get Immortals other than the Hall of Immortals?

A:1. You can find complete Immortals on the Market.

2. You can also collect the required number of Immortal Fragments to summon it on the Immortals panel.

Q:What is Equipment Resonance level?

A:Equipment Resonance increase by 1 for every 10 equipment levels. 

Q:Where can I get high-level Immortal equipment?

A:You have a chance to get high-level equipment from defeating high-level Trynt, Bakan and Roque units.

Q:Where can I get Gold?

A:You can collect Gold from the Dwellings, the Coin Mint and the Market.

Q:Where can I get Food/Stone/Wood/Iron?

A:1. You can get the resources from the Farm, the Quarry, the Lumber Mill and the Smeltery accordingly.

2. Pray in the Wishing Fountain.

3. Collect from resources deposits.

4. Purchase from the Market.

Q:How do I lose a battle while my units are still alive?

A:You will lose the battle if your Morale reaches 0.

Q:What will cause me to lose Morale?

A:1. Enemy attacks will decrease your Morale.

2.The Morale cannot be restored during the battle.

Q:How do I unlock other dragons?

A:You can get dragons by combining their Soul Crystals. The Dragon Soul Crystals can be obtained from the following sources:

1. Open the Dragon Chests get from defeating Bosses.

2. Purchase from the Market.

3. Future events.

4. Purchase with Arena tokens from the Arena Shop.

Q:Why do I see green, red and blue tracks on the map?

A:The track color represents the kingdom that a player belongs to.

Q:Can I change my kingdom?

A:Sorry, it is not possible to change kingdom after creating a character.

Q:How can I solve a purchase or account problem?

A:Please contact the Customer Service for these kinds of problems. We cannot really help you here.

Q:Why can't I log in my account?

A:We cannot help you with any account problems. 

You can submit a ticket to our customer service: http://support.gtarcade.com/search?gid=408. 

The game customer service agents will help you solving these problems.